Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What I will learn?
Elevate your call center skills with our De-Escalation Course, designed to empower professionals with essential techniques for managing challenging interactions. Master time management, prioritize tasks, and balance multiple responsibilities effectively. Learn conflict resolution strategies, including negotiation and de-escalation techniques, while enhancing emotional intelligence and communication skills. Gain insights into problem-solving and professionalism to ensure customer satisfaction and build lasting rapport. Join now to transform your customer service approach.
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master de-escalation: Calmly resolve conflicts with effective techniques.
Enhance communication: Use active listening and empathy to connect with customers.
Boost emotional intelligence: Manage stress and emotions for better interactions.
Improve time management: Prioritize tasks and handle interruptions efficiently.
Elevate customer service: Deliver consistent quality and adapt to diverse needs.