Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifetime course
What will I learn?
Learn di best way to handle customers wey dey vex for call center work. Make your communication skills strong by listening good-good, showing understanding, and controlling how you dey speak. Learn how to settle fight through talking, calming people down, and finding solutions to problems. Improve how you keep record by using CRM and writing correct reports. Take care of yourself and manage stress, plus understand customer rights and company rules. Make your emotional intelligence and professionalism high when you dey deal with difficult people. Register now so dat you go change di way you dey do customer service.
Live mentoring rooms weekly
Count on our team of specialists to support you weekly
Imagine learning something while clearing your doubts with people who already work in it? At Apoia, this is possible
Access open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other fields and address your professional challenges.
Learning outcomes
Enhance your development of the practical skills listed below
Learn how to listen good-good so dat you go understand customers well.
Use way to calm people down so dat you go settle fight easy-easy.
Use CRM system to keep records and write reports correct.
Learn how to control yourself so dat you go manage stress well.
Understand di law and customer rights for service.