Customer Service: Soft Skills Fundamentals Course
CertificatePreview
Content always updated in your course.
Content always updated in your course.
Level up your career in customer service with our Customer Service: Soft Skills Fundamentals Course. Learn to be more empathetic by understanding customer feelings and building connections. Improve your communication with verbal, non-verbal, and clear techniques. Pick up skills to handle difficult customers by calming them down and managing their expectations. Develop problem-solving skills and learn to listen actively to find out what customers need. Commit to improving yourself through self-reflection and setting personal goals. Sign up now for useful, quality learning.
Count on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people already working in the field? At Apoia, this is possible
Access open sessions with various professionals
Expand your network
Exchange experiences with specialists from other domains and overcome your professional challenges.
Strengthen the development of the practical skills listed below
Master empathy: Connect with customers emotionally for better service.
Effective follow-up: Make sure customers are happy with timely follow-ups.
Clear communication: Improve your verbal and non-verbal communication skills.
De-escalation skills: Calmly settle disagreements with difficult customers.
Active listening: Understand what customers need by listening carefully.