Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What I will learn?
Master the art of handling kiasu customers with our comprehensive course designed for call centre professionals. Improve your communication skills with steady listening, empathy, and managing your tone. Learn how to settle arguments by talking it out, calming things down, and fixing problems. Get better at keeping records with good CRM use and clear reporting. Look after yourself and handle stress, while knowing customer rights and company rules. Level up your EQ and stay professional when things get tough. Sign up now to change the way you do customer service.
Live mentoring rooms weekly
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Get good at steady listening to make customer interactions better.
Use ways to calm things down to settle arguments smoothly.
Use CRM systems to keep good records and report clearly.
Learn how to control yourself to handle stress well.
Know the law and customer rights when serving.