De-Escalating Conversations For Customer Service Course
CertificatePreview
Content always updated in your course.
Content always updated in your course.
Master the skill of de-escalating conversations with our Customer Service Course, especially designed for call centre professionals looking to improve their abilities. Learn effective conflict resolution, stress management, and problem-solving strategies. Develop active listening, empathy, and clear communication techniques. Gain expertise in documentation and reporting, and go beyond customer expectations by understanding their needs and handling complaints effectively. Take your customer service excellence to the next level today.
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Strengthen the development of the practical skills listed below
Master de-escalation: Resolve conflicts calmly using effective techniques.
Enhance communication: Use empathy and clarity for impactful interactions.
Stress management: Remain composed and professional under pressure.
Problem-solving: Identify underlying causes and implement practical solutions.
Customer excellence: Exceed expectations and handle complaints effectively.