Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Elevate your call centre career with our Customer Service Representative Course, designed to enhance your skills in conflict resolution, problem-solving, and customer satisfaction. Master de-escalation techniques, negotiation skills, and effective communication to handle tricky customers with ease. Learn to build customer loyalty, manage time efficiently, and maintain professionalism under pressure. Stay updated on product knowledge and develop empathy and emotional intelligence to ensure exceptional service and customer retention.
Weekly live mentoring sessions
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master de-escalation: Calmly resolve conflicts with effective techniques.
Enhance problem-solving: Identify and implement practical solutions swiftly.
Boost customer loyalty: Build lasting relationships and ensure satisfaction.
Communicate effectively: Use empathy and clarity to connect with customers.
Manage time wisely: Prioritise tasks and handle calls efficiently.