Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Oya, learn how to handle customers wey dey vex and dey para anyhow with our complete course wey we design for call center people. Sharpen your communication skills with correct listening, showing understanding (empathy), and how you dey use your voice. Learn how to settle quarrel through better talk, calming people down, and solving the problem. Improve how you dey keep record with correct CRM use and how you dey report things well. Put yourself first and manage stress well while you dey sabi customer right and company rules. Make your emotional intelligence and how you carry yourself for work better when you dey handle difficult people. Register now so you go change how you dey do customer service.
Live mentoring sessions weekly
Count on our team of specialists for weekly support
Imagine learning something while clearing your doubts with professionals already working in the field? At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Exchange experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Learn how to listen well so customer and you go understand each other.
Use ways to calm customer down so quarrel go settle quick quick.
Use CRM system so record keeping and reporting go dey sharp.
Learn how to control yourself so you fit manage stress well well.
Understand wetin the law say and customer right when you dey do service.