Boost your career in the call centre with our Customer Retention Technician Course. You'll learn proper communication skills, including how to persuade customers and deal with tricky conversations. Get a better understanding of customer churn, how it affects business, and how to fight it. Learn to plan and put retention strategies into action, understand customer feedback, and manage projects well. This course gives you useful, top-notch skills to make customers happier and help the business succeed.
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Strengthen the development of the practical skills listed below
Get good at persuading customers to make interactions better.
Look closely at what customers say to see what's happening and make the service better.
Create retention strategies that work to stop customers from leaving.
Plan and do projects carefully to get the best results.
Use resources wisely to get the most out of retention efforts.