Customer Service: Handling Abusive Customers Course
CertificatePreview
Content always updated in your course.
Content always updated in your course.
Learn how to handle customers who dey vex plenty, plenty with dis course wey dem design special for people wey dey work for call center. Make your communication skills strong with active listening, showing people you feel dem pain, and how you talk to dem. Learn how to fix problem between you and customer by talking good, calming dem down, and finding solution. Make your paper work better by using CRM system well and writing correct report. Put yourself first by taking care of yourself and managing stress, while you understand wetin customer get right to and wetin company say. Make your head correct with emotional intelligence and do your work like professional even when tin tuff. Register now so you fit change di way you dey do customer service.
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Strengthen the development of the practical skills listed below
Learn how to listen good-good so you fit make customer happy when you dey talk to dem.
Use ways to calm customer down quick so problem fit solve easy-easy.
Use CRM system so you fit keep record and write report fast-fast.
Learn how to control yourself so you fit manage stress good.
Understand wetin di law say and wetin customer get right for service.