Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn di proper way fi deal wid custama weh rude an' abusive. Dis course design special fi people weh work ina call centa. You wi get betta at how you talk to people by listening good, showing empathy an' controlling how you voice sound. You wi learn how fi sort out conflict by talking reasonable, calm down situation, an' find solution to problem. You wi improve how you write down information using di CRM system an' report things accurate. Remember fi look afta yuhself an' manage stress while yuh understand custama right dem an' company rule dem. Build up yuh emotional intelligence an' stay professional even when conversation get difficult. Sign up now fi change di way how yuh serve custama.
Live mentoring rooms weekly
Count on our team of specialists for weekly support
Imagine learning something while having your questions answered by people who already work with it? At Apoia, this is a reality.
Gain access to open sessions with various professionals in the industry
Expand your network
Share experiences with specialists from other fields and resolve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Learn how fi listen properly so yuh can connect betta wid custama dem.
Use technique fi calm down situation an' sort out problem smoothly.
Use di CRM system fi keep good record an' write report dem.
Develop skills fi control yuhself an' manage stress good.
Understand di law an' custama right dem when yuh a give service.