Customer Service: Handling Abusive Customers Course
CertificatePreview
Content always updated in your course.
Content always updated in your course.
Become proficient in handling difficult customers with our detailed course designed for customer service professionals. Sharpen your communication skills through active listening, empathy, and managing your tone. Learn to resolve conflicts using negotiation, de-escalation, and problem-solving techniques. Improve documentation with efficient CRM system usage and precise reporting. Focus on self-care and managing stress while understanding customer rights and company guidelines. Enhance your emotional intelligence and maintain professionalism in challenging situations. Join now to transform your customer service skills.
Count on our team of specialists to help you weekly
Imagine learning something while clearing your doubts with people who already work with it? At Apoia this is possible
Have access to open rooms with various market professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Strengthen the development of the practical skills listed below
Master active listening to improve customer interactions.
Use de-escalation techniques to resolve conflicts effectively.
Utilise CRM systems for efficient record-keeping and reporting.
Develop self-regulation skills to manage stress effectively.
Understand legal considerations and customer rights in service.